Refund Policy

At SORVETHIA, we prioritize our customer's satisfaction and trust. Hence, it is important to us that you are completely satisfied with your purchase. Please read through our Refund Policy for detailed information on our terms.

Eligibility for Refunds

• Customers may request a refund within 30 days from the purchase date.
• Items must be returned in their original packaging and condition.
• Digital products are non-refundable unless there is a technical issue that we cannot resolve.

Non-Refundable Items

Certain items are exempt from refund eligibility. These include:

• Gift cards
• Discounted items
• Personalized or custom-made items

Process for Refunds

To initiate a refund, please contact our customer service team at [email protected] with your order details. Once your request is received, we will notify you of the status of your refund. If approved, the refund will be processed within 5-7 business days.

Contact Information

For further inquiries, please contact our support team at: